- Brakpan
- 073 889 0157
Call 073 889 0157
Address Brakpan
Email info@diekiaatbraaiplank.co.za
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Email info@diekiaatbraaiplank.co.za
At Die Kiaat Braai Plank, we strive to provide you with high-quality products that meet your expectations. If for any reason you are not satisfied with your purchase, we offer the following Refunds and Returns Policy to address your concerns.
Refunds:
Eligibility: To be eligible for a refund, you must contact us within 30 days of receiving your order and provide proof of purchase.
Product Condition: Returned items must be in their original, unused condition, and in the same packaging as when you received them.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Shipping Costs: Shipping costs for returning items are the responsibility of the customer, except in cases where the product received is defective or damaged.
Returns:
Eligibility: You may request a return for items within 30 days of receiving your order.
Product Condition: Returned items must be in their original, unused condition, and in the same packaging as when you received them.
Return Process: To initiate a return, please contact us at 073 889 0157 to obtain a Return Authorization (RA) number. Include the RA number with your returned item. Once the returned item is received and inspected, we will process your return.
Refund or Exchange: You may choose to receive a refund or exchange for the returned item. Please specify your preference when initiating the return.
Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us immediately with details and photographic evidence. We will work to resolve the issue promptly by providing a replacement or a refund.
Contact Us:
If you have any questions or need assistance with the refund or return process, please contact us at:
Die Kiaat Braai Plank
We are committed to ensuring your satisfaction and addressing any concerns you may have regarding your purchase.
